We want you to be completely satisfied with your outdoor bench purchase. That's why we stand behind our products with a straightforward and fair return policy.
If you are not happy with your bench for any reason, you may return it within 30 days of delivery for a full refund of the product price. The process is simple: please contact our customer service team to initiate a return and receive a prepaid shipping label. We ask that the bench be returned in its original packaging and in new, unused condition to qualify for a full refund.
We understand that sometimes items may arrive damaged or with defects. If this happens, please contact us immediately with photos of the issue. We will promptly arrange for a free replacement or a full refund at your discretion—no need to send the damaged item back. Our goal is to resolve any problems quickly and with minimal hassle for you.
For benches purchased as part of a set, individual pieces can be returned or replaced under the same policy. Please note that return shipping fees are covered by us for damaged or incorrect items, but for returns due to change of mind, a small restocking fee may apply in some cases.
Your trust and satisfaction are our top priorities. Our dedicated support team is here to ensure your outdoor living space is perfect.