We understand your concern completely. If your urban bench arrives damaged, please don't worry. We have a straightforward and customer-friendly return policy to resolve this quickly.
First, please inspect the package upon delivery. If you notice any visible damage to the shipping box, you can note it with the delivery carrier immediately. Once you open the package, if you find the bench itself is damaged, our process is simple.
Here’s what to do:
1. Contact Us Immediately: Please email our support team at support@[yourcompany].com within 48 hours of delivery. Include your order number and clear photos or a short video showing the damage.
2. Assessment: Our team will review your case promptly. We may request additional details if needed.
3. Resolution Options: We typically offer one of two solutions:
* Replacement: We will ship a new, undamaged bench to you at no extra cost. In most cases, you do not need to return the damaged item.
* Full Refund: If a replacement is not possible or preferred, we will issue a full refund for your purchase.
Our goal is to make this right. We stand by the quality of our products and take responsibility for any damage that occurs during transit. Our standard policy covers damage reports within 30 days of delivery. For any questions, our customer service team is here to help you every step of the way.