Thank you for your important question about maintaining our community's public spaces. We understand that damaged urban furniture needs prompt attention, and we've designed our process for speed and efficiency.
If one of our urban benches gets damaged, our typical replacement timeline for a standard part is within 24 to 48 hours from when we are notified. Here’s how we achieve this quick turnaround:
First, our reporting system is simple and direct. You can contact us via phone, email, or our online portal. Once we receive the notification, our local team is dispatched to assess the damage—often within the same business day.
The key to our speed is preparedness. We maintain a strategic inventory of the most common bench components: slats, armrests, end caps, brackets, and fasteners. For standard models, the replacement part is usually in our local warehouse, ready to go. For specialized or custom benches, we coordinate directly with our manufacturing partners to source the part immediately.
Our trained technicians then perform the repair on-site. In most cases, this is a swift process that doesn't require removing the entire bench foundation, which significantly reduces downtime. We prioritize safety and quality, ensuring every repair meets our original durability standards.
We are committed to keeping our public benches functional, safe, and welcoming for everyone. Quick repair isn't just about convenience; it's about caring for our shared urban environment.