We understand how frustrating it can be to receive a park bench with damaged parts. Our policy is designed to make resolution quick and hassle-free for you.
If any parts arrive damaged, please contact our customer service team within 48 hours of delivery. Provide your order number and clear photos of the damaged components and the packaging. This helps us process your claim efficiently.
We typically ship replacement parts for the damaged items at no extra cost. In cases where the damage is extensive, we may arrange for a full unit replacement. Our standard warranty covers manufacturing defects and transit damage.
Our goal is to ensure your park or community space is equipped with fully functional, beautiful benches. We're committed to supporting the longevity of our products and your satisfaction.