Handling logistics for international orders of outdoor benches is a detailed process we've refined to ensure reliability and customer satisfaction. It begins with professional packaging. Each bench is carefully disassembled if necessary, wrapped in protective materials, and secured in a sturdy, weather-resistant carton to withstand the rigors of long-distance transit.
We partner with a network of trusted global freight forwarders. For most orders, we offer both sea freight for cost-effectiveness on larger shipments and air freight for faster delivery. You receive a clear quote upfront, including all estimated shipping costs and transit times. Our team handles all complex documentation, including commercial invoices, packing lists, and certificates of origin.
A critical step is navigating customs clearance smoothly. We prepare and provide all required paperwork accurately, using the correct HS codes for garden furniture to prevent delays at the destination port. For certain regions, we can also arrange door-to-door delivery services.
Throughout the journey, you have access to a tracking number to monitor your shipment's progress. Our customer support team is always available to answer any questions, from the moment your order is packed until it arrives safely at your doorstep, ready for assembly and enjoyment in your outdoor space.