We understand how disappointing it can be to receive a damaged outdoor bench. Please don't worry; we have a clear process to make this right for you.
First, inspect the package and the bench itself as soon as possible upon delivery. If you notice any visible damage to the shipping box, take photos before opening it. Once unpacked, carefully examine the bench for any cracks, breaks, or significant scratches. Document all damage with clear, well-lit photographs from multiple angles. This evidence is crucial for your claim.
Next, contact our customer service team immediately. Reach out via email or phone with your order number and the photos you took. The sooner you report the issue, the faster we can help. Our standard warranty and shipping policies cover damages that occur during transit. We will guide you through the simple claim process.
Typically, we will arrange for a replacement part or a whole new bench to be shipped to you at no additional cost. In some cases, we might provide a partial refund if a minor flaw is acceptable to you. We handle the logistics with our shipping partner, so you won't need to deal with complicated returns. Our goal is to ensure you have a perfect bench to enjoy in your outdoor space without delay or extra hassle.
To prevent future issues, we constantly work with our packaging and shipping partners to improve protection. Your satisfaction is our priority, and we stand behind the quality of our products all the way to your doorstep.