We understand that when a part of your outdoor bench breaks, you need a solution fast. Our goal is to minimize your downtime. For standard replacement parts under warranty, we typically process and ship orders within 1-2 business days. Shipping times then depend on your location and selected method, but we often see deliveries across the continental US within 3-7 business days from dispatch.
For non-warranty or paid parts, the timeline is similar once the order is confirmed. We maintain a robust inventory of common parts to ensure availability. The key to speed is providing us with your bench's model number and a clear description or photo of the needed part. Our support team can then quickly verify stock and initiate the process.
We recommend checking your product's warranty details first, as covered parts often qualify for expedited handling. Proactive communication is our priority—you'll receive tracking information as soon as your replacement part is on its way. Our commitment is to get your outdoor furniture back to perfect condition with as little wait as possible.