That's an excellent and very practical question! Yes, we absolutely do offer replacement parts, including individual slats, for our wooden outdoor benches. We understand that even the highest-quality timber can sometimes suffer from an unfortunate accident, extreme weather damage, or just the natural wear and tear that comes with years of enjoyment.
Here’s how our replacement parts service works to make your repair process seamless:
1. Easy Identification & Ordering: The easiest way to get the correct part is to have your original bench's model name or number, which can be found on your order confirmation or assembly guide. Simply contact our customer service team with this information. If you don't have the model details, don't worry—clear photos of your bench and the damaged slat, alongside its measurements, will help us identify and match the component you need.
2. Perfect Material Match: We stock replacement slats in the same premium, sustainably sourced wood types (like cedar, teak, or acacia) and finishes as the original bench. This ensures the new slat not only fits perfectly but also weathers and ages to match the rest of your bench beautifully.
3. DIY-Friendly Repair: Replacing a slat is typically a straightforward DIY project. Usually, it only requires unscrewing the old, damaged slat and screwing the new one into place using the existing hardware. We can provide basic guidance or a diagram if needed. This saves you the cost and hassle of replacing the entire bench, extending its life for many more seasons.
4. Beyond Slats: We also offer other common replacement components, such as screws, bolts, leg caps, and structural braces. If you need something specific, just ask!
Our goal is to ensure your outdoor furniture lasts a lifetime. Offering individual parts is a core part of our commitment to sustainability and customer satisfaction, allowing you to repair rather than replace. Please reach out to our support team—we're here to help you restore your bench to its former glory with minimal fuss.