Thank you for your excellent question about the warranty for our commercial outdoor benches. We stand firmly behind the quality and durability of our products, which is why we offer a robust and transparent warranty program designed specifically for commercial and municipal use.
Our standard warranty provides comprehensive coverage for a period of 10 years on the structural frame and welds against manufacturing defects. This ensures the core integrity of your bench for the long term. For the bench slats, fasteners, and powder-coat finish, we offer a 5-year warranty against defects in materials and workmanship under normal use and proper installation.
It's important to understand what this warranty includes. We cover issues like structural failure due to faulty materials or construction, premature corrosion of the frame under the finish, and significant fading or chipping of the powder coat that is not a result of normal wear and tear. Our warranty is designed to give you peace of mind for your investment in public spaces, parks, campuses, or business premises.
To make a warranty claim, simply contact our customer service team with your original order information and photos of the issue. Our team will guide you through a straightforward process to evaluate and resolve the claim promptly, whether through replacement parts or other appropriate solutions.
Please note that the warranty does not cover damage resulting from improper installation, accidents, vandalism, misuse, lack of maintenance, or exposure to harsh chemicals. Normal weathering and gradual fading of finishes over time are also considered wear and tear.
We encourage you to review the full warranty terms and conditions provided with your purchase order or on our website. Investing in our commercial benches means investing in proven durability backed by a strong commitment to our customers.