We understand that even the highest quality products may occasionally need attention. If a part breaks on one of your benches after installation, here is exactly what happens and how we support you.
First, don't worry. Our benches are backed by a robust warranty that covers manufacturing defects and specific component failures. Your initial step is to contact our customer support team with your order details and a photo of the issue. We'll quickly identify the part and determine if it's covered under warranty.
For covered items, we typically ship the replacement part to you at no cost. We design our benches with modularity in mind, making many components user-replaceable with basic tools. We provide clear, step-by-step instructions or a short video guide to ensure you can complete the repair easily.
If the repair seems complex or the part is not under warranty, we offer affordable replacement parts and can recommend professional repair services in your area. Our goal is to minimize your downtime and ensure your benches remain safe, functional, and beautiful for years to come. We stand by our products and are committed to providing long-term solutions, not just a one-time purchase.