If your street bench arrives damaged in transit, please don’t worry—we’re here to help make it right as quickly as possible. First, inspect the bench and its packaging thoroughly upon delivery. Take clear photos of any visible damage, including dents, scratches, broken parts, and the box condition. Next, save all packaging materials and the shipping label, as these are essential for filing a claim with the carrier. Then, contact our customer support team within 48 hours of delivery—simply email us the photos and your order number. We’ll review the case and typically offer a full replacement at no extra cost to you, or a full refund including original shipping fees, depending on your preference. In most situations, we arrange for the carrier to pick up the damaged item, so you don’t have to worry about disposal or return shipping. We aim to resolve your claim within 2–5 business days after we receive all necessary information. Our priority is to ensure you have a safe and beautiful bench for your space, and we stand behind the quality of every product we ship.
How do you handle returns if a street bench arrives damaged in transit?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!