We understand that receiving a damaged bench can be frustrating and disruptive to your project timeline. Please know that we have a clear and efficient process in place to resolve this situation quickly for you.
Firstly, we encourage you to inspect the delivery immediately upon arrival. If you notice any damage, please document it with photos or a video. The most critical step is to note the damage on the delivery carrier's paperwork before signing. This creates an official record.
Next, contact our dedicated customer support team within 24 hours of delivery. Provide them with the order number, a description and visual evidence of the damage, and a copy of the annotated delivery receipt. Our team will guide you through the simple claims process.
Our standard policy is to promptly ship a replacement bench at no additional cost to you. We prioritize these cases to minimize any delay in your urban beautification or community project. In most instances, you do not need to ship the damaged item back; we will arrange for its disposal, saving you time and effort. Our commitment is to ensure you receive a high-quality, perfect-condition bench, backed by our warranty and reliable customer service. Your satisfaction and the success of your public space are our top priorities.