The short answer is that we provide a 10-year limited warranty on the frame of every urban bench we manufacture. The frame is the structural core of the bench, so we stand behind it longer than we do for surface finishes, hardware, or replaceable slats.
What does the frame warranty cover?
Our urban bench frame warranty covers the structural integrity of the metal frame under normal use. This includes:
- Material defects in steel, aluminum, or stainless steel frame components
- Failure of welded joints
- Rust-through or corrosion that compromises structural strength
- Manufacturing defects that cause cracking, bending, or breakage
If your bench frame fails because of something we did wrong during material selection, welding, or fabrication, we will repair or replace the affected frame section or the entire bench at our discretion.
What is not covered?
We want to be clear about this because not every issue is a warranty issue. Exclusions include:
- Normal surface wear such as scratches, chips, or fading of the powder coat
- Surface rust or discoloration that does not affect structural performance
- Damage from vandalism, abuse, accidents, or extreme force
- Modifications or repairs made by unauthorized third parties
- Improper installation, including the use of non-recommended anchors or footings
- Exposure to aggressive chemicals, saltwater spray, or industrial fallout unless the bench is specifically specified for that environment
- Moving the bench from its original installation site without prior approval
How long does coverage last?
We offer a 10-year limited warranty on the frame from the date of delivery. If the bench is installed in a public space, we still honor the same period, but proper installation and basic maintenance are required. Some custom urban benches may have a different warranty period, so check your quotation or contract for the exact terms.
How do you make a warranty claim?
If you notice a frame issue, contact our support team and provide the original purchase order or invoice, clear photos of the frame and welds, and a brief description of when the problem appeared. We typically review claims within 10 business days. If approved, we may ship a replacement frame section or arrange a repair through a local partner, depending on the bench model and project location.
What can you do to protect the frame warranty?
A few simple steps will help keep the warranty valid:
- Install the bench on a level, stable surface with proper anchors
- Keep the frame clean, especially in coastal or high-pollution areas
- Inspect welded joints and fasteners once or twice a year
- Touch up scratches or chips with a quality outdoor metal paint to prevent moisture from reaching bare metal
- Do not weld, drill, or cut the frame without written approval from us
Why does the frame warranty matter for urban benches?
Urban benches live a hard life. They face weather, salt, UV exposure, heavy daily use, and sometimes rough treatment. A strong frame warranty is a sign that the manufacturer trusts its engineering and fabrication. When comparing benches, do not just look at the price. Ask what the frame warranty actually covers, how long it lasts, and how claims are handled. A cheaper bench with a short or limited warranty often costs more in the long run.
Final word
For our standard urban bench range, the frame warranty is 10 years limited. It protects against structural failure, weld failure, and rust-through, but it does not cover vandalism, normal wear, or improper installation. If you need a different warranty period for a large public project, we can discuss extended coverage and maintenance programs.