When a park bench arrives with damage, we follow a strict quality control protocol to resolve the issue promptly. First, our receiving team conducts a thorough visual inspection of each bench as soon as it's unloaded from the delivery truck. They document any visible damage—such as cracks, scratches, or structural issues—with photos and written reports. This documentation is immediately shared with both our quality assurance department and the supplier.
Next, we assess the severity of the damage. For minor issues like surface scratches or cosmetic flaws, our in-house repair team addresses them using appropriate materials and techniques, ensuring the bench meets our durability and aesthetic standards. If the damage is significant—compromising safety or functionality—we arrange for a replacement unit without delay. Throughout this process, we maintain clear communication with the client, providing updates and expected timelines.
Our goal is to ensure every installed park bench is safe, functional, and visually appealing, reflecting our commitment to quality and customer satisfaction.