We understand that receiving damaged urban furniture can be frustrating, which is why we have a clear and efficient process in place. If your bench arrives with any damage, please don't worry. Our first step is to document the issue thoroughly. We ask that you take clear photographs of the damaged areas from multiple angles and note any specific concerns on the delivery paperwork before signing.
Please contact our customer service team within 24 hours of delivery at support@urbanfurniture.com or call us directly. Provide your order number, the photos, and a detailed description of the damage. Our dedicated support team will guide you through the next steps, which typically involve arranging for a replacement bench to be shipped to you at no additional cost. We may also coordinate with our shipping partners to collect the damaged unit.
Our commitment to quality means we stand behind our products. We conduct rigorous pre-shipment inspections, but occasional transit damage can occur. Your satisfaction is our priority, and we will work diligently to resolve the situation promptly, ensuring you receive the high-quality, durable urban bench you expected. For complete peace of mind, all our benches come with a standard warranty that covers manufacturing defects as well.