We understand that even the most durable urban benches may occasionally require attention. If you encounter any issues with your bench, our process is straightforward and customer-focused. For defects covered under our warranty, which typically includes manufacturing flaws and structural issues, we first assess the situation through photos and description. Many minor issues can be resolved through our repair kit program, where we ship necessary parts directly to you. For more significant concerns, we may arrange for a technician visit or coordinate a replacement bench shipment. Our standard warranty covers most products for 3-5 years against manufacturing defects, though specific terms vary by product line. For damage occurring outside warranty coverage, we offer repair services at reasonable rates. We aim to respond to all return and defect inquiries within 24 business hours and resolve most cases within 5-10 business days. To initiate a return or report a defect, simply contact our support team with your order details and photos of the issue. We're committed to ensuring your public seating meets the highest standards of quality and durability.
How do you handle returns or defects with your urban benches?
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