We understand how disappointing it can be to receive a damaged outdoor bench. If your bench arrives with any damage, please don't worry—we're here to make it right. Our return policy for damaged items is straightforward and customer-friendly. First, contact our customer support team within 30 days of delivery. You can reach us via email or phone; please have your order number ready. We'll likely ask for photos of the damaged bench and the packaging to assess the issue. This helps us understand what happened and improve our processes. Depending on the situation, we will typically offer you a replacement bench shipped at no extra cost or a full refund if preferred. In some cases, if the damage is minor, we might provide a partial refund so you can keep the bench and repair it easily. We recommend inspecting the package upon delivery and noting any visible damage with the delivery carrier, as this can speed up the process. Our goal is to ensure you're satisfied with your purchase and enjoy your outdoor space without hassle. Thank you for trusting us, and we appreciate your understanding.
What is your return policy if the outdoor benches arrive damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!