Discovering missing parts when your urban bench delivery arrives can be frustrating. Don't worry—here’s a clear, step-by-step procedure to resolve it quickly. First, carefully unpack all items and cross-check them against the packing list or assembly manual. Take clear photos of the received items and any gaps in packaging. Immediately contact the supplier’s customer support via their preferred channel (email, phone, or online portal), providing your order number, photos, and a description of the missing components. Most reputable companies have a dedicated parts department and may ship replacements at no cost under warranty. Keep all original packaging until the issue is resolved. For public projects, notify your project manager and document the communication for records. Proactive communication and detailed documentation are key to a smooth resolution, ensuring your public space is completed on time.
What is the procedure if we are missing parts when the urban benches arrive?
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