We understand that purchasing outdoor furniture is an important decision for your space, which is why we've created a straightforward and customer-friendly return policy for our outdoor benches. If your bench doesn't meet expectations upon delivery, you have 30 days from the receipt date to initiate a return for any reason – whether it's concerns about craftsmanship, material quality, size discrepancies, or simply not matching your vision.
Our quality guarantee covers manufacturing defects in materials and workmanship. This includes issues like unstable frames, premature weathering of materials, or structural weaknesses. Before initiating a return, we recommend consulting our detailed assembly guide and care instructions, as proper installation often resolves common concerns.
To process your return, simply contact our customer service team with your order details and photos showing the specific issues. We'll provide a prepaid return label and guide you through the simple process. Once we receive the returned bench at our warehouse, we'll issue a full refund to your original payment method within 3-5 business days.
For benches that arrive damaged during shipping, please notify us within 48 hours of delivery. We'll either arrange for a replacement shipment at no additional cost or process a full refund based on your preference. Our goal is to ensure you're completely satisfied with your outdoor furniture investment and can create the perfect outdoor living space with confidence.