Thank you for your excellent question about our warranty policy for outdoor bench frames. It's a crucial consideration when investing in durable outdoor furniture.
We stand firmly behind the quality of our products. Our warranty policy is designed to give you complete peace of mind. For all our outdoor benches, the structural frames are covered by a robust 10-year limited warranty against manufacturing defects and material failure under normal use. This warranty specifically covers issues like cracking, significant corrosion, or weld failures that are not a result of improper installation, accident, abuse, or neglect.
The warranty applies to both residential and commercial-grade benches, though specific terms may vary slightly based on the product line and intended use. For commercial applications in parks, campuses, or business premises, we offer prorated coverage that reflects the higher frequency of use.
What does this mean for you? If a defect covered under our warranty occurs, we will, at our discretion, repair the frame, provide replacement parts, or replace the entire bench frame. The process is straightforward: simply contact our customer service team with your original proof of purchase and photos of the issue. We aim to resolve valid claims promptly and efficiently.
Please note that the warranty covers the frame itself. Finishes, paints, powders coats, and wooden slats or seating surfaces are covered under separate, often shorter, warranties as they are subject to different wear patterns. Damage from improper assembly, misuse, or lack of reasonable maintenance is not covered.
Our confidence in this warranty stems from our manufacturing process. We use premium, weather-resistant materials like powder-coated steel, aluminum, or reinforced composites, ensuring our frames are built to last for years of enjoyment.
We recommend registering your product online to activate your warranty and keep a copy of your receipt. For full details, please visit the warranty section on our website or contact our support team. We're here to ensure your outdoor space remains beautiful and functional for years to come.