We understand that sometimes a product may not meet your expectations, and we want you to feel completely confident in your purchase of our urban benches. If you are not satisfied with your bench, we have a straightforward and customer-focused return policy designed to resolve your concerns promptly.
Our standard policy allows for returns within 30 days of delivery. To initiate a return, please contact our customer service team with your order details. The bench must be in its original, unused condition and packaging to qualify for a full refund of the product price. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
For benches that arrive damaged or have a manufacturing defect, our warranty policy applies. Please provide photos of the issue, and we will quickly arrange for a replacement part, a full replacement bench, or a refund at your discretion. We handle these warranty claims with priority.
We are committed to your satisfaction and the quality of our urban furniture. Our team is always ready to help you find the perfect bench solution or guide you through a hassle-free return process if needed. Your outdoor space deserves the best.